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Privacy notice

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

NHS England has been directed by the government to establish and operate the OpenSAFELY COVID-19 Service and the OpenSAFELY Data Analytics Service. These services provide a secure environment that supports research, clinical audit, service evaluation and health surveillance for COVID-19 and other purposes.

Each GP practice remains the controller of its own GP patient data but is required to let approved users run queries on pseudonymised patient data. This means identifiers are removed and replaced with a pseudonym. Only approved users are allowed to run these queries, and they will not be able to access information that directly or indirectly identifies individuals.

Patients who do not wish for their data to be used as part of this process can register a type 1 opt out with their GP.

Here you can find additional information about OpenSAFELY.

Practice privacy notice

Who we are

The Mitcham Family Practice is a GP surgery that operates under a PMS contract. To provide the best quality healthcare to our patients we, like all other GP surgeries, need to hold personal information for all our patients. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Types of data we collect

At registration with us we record your contact details, including address, phone numbers and email address. Further information is recorded whenever you come to the practice to see a GP or nurse. All this information is held in your medical record. We will only use this information in the course of direct patient care. By this we mean that we will send text reminders for appointments and for health campaigns such as flu jabs. We will send information to you about the practice in the form of newsletters and other communications, such as patient surveys. We will never share your information with any other organisation other than for a direct healthcare reason such as a referral to a specialist in a hospital or other healthcare provider.

Access to your personal information

You are entitled to have access to your medical records. We now do this free of charge by providing patients with online access via our IT system’s “Patient Access” utility. Please ask at reception if you wish to have the ability to access your medical records on-line. You will need to provide picture ID before we grant you access to your records on-line. You will be able to print your records if they are required by a third party, such as an insurance company or solicitor. Requests for access can be made in person, by email at  savita.lall@nhs.net or via our website at www.mitchamfamilypractice.nhs.uk

Further information

If you would like to know more about how we use your information or if, for any reason, you do not wish to have your information used in any of the ways described in this policy please speak to the practice manager / doctor concerned with your care. You can also find more information in a guide to your information which you can access from practice website on www.mitchamfamilypractice.nhs.uk care.

Page published: 13 December 2023
Last updated: 11 September 2025