Introduction
Information covered by this scheme is only about the primary, general or personal medical services we provide under contract to the National Health Service.
How much does it cost?
There will not usually be a charge for supplying information. However, should there be a request for large volumes of hard copy materials, a fee may be levied and in line with Regulation 3 of The Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004.
In all cases, we will let you know if there is a cost before we start work so that you can choose whether to pay it or to modify your request.
How the information is made available
All requests must be made in writing (via email or letter) and should state your name and postal or email address to which a response can be sent. The request should describe the information required in as much detail as possible.
All the information can be requested by emailing swlicb.mitchamfamilypractice@nhs.net or by sending a letter to:
Practice Manager
Mitcham Family Practice
55 Mortimer Road
Mitcham, Surrey
CR4 3HS
Tel: 0208 648 2432
Some Information may also be available for download from the practice website at www.mitchamfamilypractice.nhs.uk
Information held by us that is not available in the publication scheme can be requested in writing. Then its provision will be considered in accordance with Freedom of Information Act 2000.
Feedback
If you have any comments about operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please email swlicb.mitchamfamilypractice@nhs.net or write to:
Practice Manager
Mitcham Family Practice
55 Mortimer Road
Mitcham, Surrey
CR4 3HS
Phone: 0208 648 2432
Class of information
All information at the Mitcham Family Practice is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under Data Protection Act 1998. this applies to all classes within the Publication Scheme. The information on this Scheme is grouped into 7 classes:
- Who we are and what we do
- What we spend and how we spend
- Our priorities and how we are doing
- How we make our decisions
- Our policies and procedures
- List and Registers
- The service we offer
Class 1. Who we are and what we do
This practice has a local Personal Medical Services contract. The contract is with
NHS Southwest London, 3rd Floor, 120 The Broadway, London, SW19 1RH.
The practice aims to follow National Institute for Clinical Excellence (NICE) and national Service Framework Guidelines. Copy of these can also be found on the Nice website (www.nice.org.uk) or the Department of Health website (www.doh.gov.uk)
The NHS is a very large part of the public sector. It is possible to find out information about our practice and other NHS Services in your area by using www.nhs.uk. A full list of local General Practices can be also found there too. The Mitcham Family Practice provides general medical services for the geographical area of Mitcham.
We are friendly team of professionals whose aim is it to look after you and the health needs of your family. All our staffs are trained to put your needs first.
The full names of GP partners and full address at our practice is:
Dr Raghu Nath Lall
Dr Athar Rana
Mitcham Family Practice
55 Mortimer Road
Mitcham, Surrey
CR4 3HS
Phone: 0208 648 2432
Fax: 0208 685 2040
The practice also employs:
- Practice Nurses
- Administrative staff
- Reception staff
- Practice Manager
- Part-Time GPs
- Physician Assistant
- Care-Coordinator
- Other clinicians provided PCN.
The Practice Opening Hours are:
| DAYS | HOURS |
| Monday | 8:00am-6:30pm |
| Tuesday | 8:00am-6:30pm |
| Wednesday | 8:00am-6:30pm |
| Thursday | 8:00am-6:30pm |
| Friday | 8:00am-6:30pm |
| Saturday | 10am-12:30pm |
Some information will be withheld, including personal, confidential information about individuals which is protected by the Data Protection Act 1998.
Class 2. What we spend and how we spend
The Mitcham Family Practice receives reimbursement from NHS London according to its contract (as per Class 1 above) in exchange for services provided for patients.
Please see Department of Health Website document titled “Statement of Fess and Allowances payable for General Medical Practitioners in England”.
There may be circumstances where material the practice cannot be released because it is confidential or commercial information, or the appropriate officer designated for these purposes under the Act has taken the view that it may be prejudicial to the conduct of the Practice’s affaires.
Class 3. What our priorities are and how we are doing
Practice priorities are:
- To achieve all local and national targets
- To work along with the Patient Participation Group to improve patient services through feedback given in National GP Patient Survey.
- Provide safe and effective care for all patients under the practice.
Performance data for the practice can be found online at:
- National GP Patient Survey
- NHS Digital Achievement Results
- CQC
- Public Health Fingertips
Class 4. How you make decisions
The practice carries out regular meetings with the whole team and attached ancillary staff (District Nurses, Health Visitor, Midwifes, Mental Health Team, Community Diabetic Nurse) in order to discuss various issues and to make decisions around patient care. Minutes of meeting are held on record (up to the last 3 years) for every meeting.
Class 5. Our Policies and Procedures
General policies and procedure in use within the practice. Our written policy, protocol and procedure for delivering our services are:
- Policies and Procedures on employment of staff
- Policies and Procedures relating to the delivery of services
- Policies and procedures about customer service
- Policies and procedures for handling information requests
- Equality and Diversity policy
- Health and Safety policy
- Complaints policy
- Records Management policy
- Data Protection and Security Policy
- Access to Medical Records Policy
- Safeguarding Policy
Chaperone Policy
Class 6. List and Registers
Not held
Class 7. The services we offer
The practice provides all General Medical Services in addition to several other services under the NHS Contract as listed below.
- baby clinic
- cervical cytology
- child health surveillance
- contraception services
- counsellor
- dietician
- disease management clinics
- district nurse
- health promotions clinics
- immunization
- maternity medical services
- minor surgery services
- obstetric services
Some of these services are provided in partnership with other agencies, namely:
- St Helier Hospital
- St George’s Hospital
Guideline and information leaflet
Information leaflets relation to the clinical services and health services that we provide for patients and the public, and our range of publication including patient information are freely available at the surgery, in the reception area. Alternative please contact:
Practice Manager
Mitcham Family Practice
55 Mortimer Road
Mitcham, Surrey
CR4 3HS
Tel: 0208 648 2432
See also our practice leaflet which is available free of charge – this can be obtained in the waiting area or on the practice website.
www.mitchamfamilypractice.nhs.uk
Further patient information can also be found in the practice website.
Out of hour arrangement
The surgery is covered by an out of hours provider when closed in the evenings, weekends, and on bank holidays. Patient can access the out of hour provider by ringing direct 111.