Our aim is to give you the highest possible standard of service, however we have a Practice Complaints Procedure to deal with any comments, suggestions and complaints you may have about our service. We try to deal swiftly with any feedback, and you can be assured your care or consultations will not be affected if you feel it necessary to make a complaint against the practice.
Please do not enter any medical information in the form. In addition, do not use the form for complaints, any personal prescription, medication or referral queries or regarding any medical advice. Such enquiries should be made by phone or in person.
How to give feedback or make a complaint about NHS Services
For help making a complaint or to provide feedback, please see information at: NHS England » Feedback and complaints about NHS services
There are two ways you can complain about NHS services:
- Directly with your GP surgery), or
- Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):
Telephone: 0800 026 6082
Email: contactus@swlondon.nhs.uk
Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH
You cannot complain to both.
If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.